Terms and conditions
What applies to everything you buy on hiki.com.co: price, payment, delivery, pre-sale, withdrawal and refunds.
Who sells to you
LEX LEARNING EXPERIENCE S.A.S. (hiki), tax ID (NIT) 901.592.613-2, Cali, Colombia. Write to us at [email protected].
Price and payment
The price of each guide and each course is on its page, in US dollars, with all taxes included. It is one single payment, with no subscription.
You pay in Colombian pesos through Wompi, Bancolombia's payment gateway. The amount in pesos uses the official exchange rate of the day, and the page shows it to you before you pay. Your card or account details never pass through hiki.com.co.
The electronic invoice is issued when you pay; the price already carries all taxes, including the 19 % VAT.
Delivery
Guides: you download them in PDF and EPUB as soon as the payment is confirmed.
Courses: you enter the course on the campus as soon as the payment is confirmed, with your email and your account. If you bought it in pre-sale, you enter when it is available complete; that day we email you your access.
Pre-sale
Some courses are sold in pre-sale. What you buy is the complete course, with its lessons, readings, exercises, assessments and videos, available from the date and time shown on its page next to the payment button.
If the course is not fully available by that date, you can ask for a full refund, which we make within 15 days at most. That day we write to you with your options and you choose: a full refund, waiting for a new date that you accept, or keeping what is already available with a partial refund that you accept. We never change the date without your agreement.
Withdrawal and refunds
Guides and available courses: the download or the access starts as soon as the payment is confirmed. Before you pay, next to the button, we tell you so and you accept it by tapping it. Since delivery or the service starts with your agreement, from that moment the purchase has no right to withdraw (Colombian Law 1480 of 2011, art. 47).
Pre-sale: you do have the right to withdraw. You have 5 business days from payment to change your mind, and we refund everything. To ask for it, reply to your receipt email or write to [email protected]. We refund 100 % within 15 calendar days at most, to the same payment method (Colombian Law 2439 of 2024).
Everything you buy has the legal warranty: if it does not open, does not download or does not match its page, write to [email protected] and we fix it or refund your money (Colombian Law 1480 of 2011).
The emails we send you
Because of your purchase we only write about what you asked for: the receipt, the access, the delivery and, in pre-sale, updates about your course. These are service messages, with no advertising. Advertising only reaches you if you accepted it in its own box, which is optional.
Your data
We handle your data according to hiki's privacy policy, which you can read in full on this website.
If something goes wrong
Write to us at [email protected] and we will answer. You can also go to Colombia's consumer protection authority, the Superintendence of Industry and Commerce (SIC).