Handle refunds and complaints calmly

What to do when someone asks for their money back, without losing the customer or your calm.

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Author: Felipe López Mora · hiki
Pages: 92
Format: PDF and EPUB
Language: Spanish
Access: Immediate, once the payment is confirmed

Cover of the guide “Handle refunds and complaints calmly”

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COP 9,900Guide in Spanish≈ US$3.00 (reference)

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Your ID goes on your electronic invoice and lets us keep a single record for you. Your mobile number is for WhatsApp messages about what you ask for: your access, your receipt and your course reminders. We do not use them to send you ads unless you tick the box below.

I authorize LEX Learning Experience S.A.S. (hiki) to store and use my data, under its privacy policy, to give me what I ask for and manage my purchase or my account. They will only write to me by email or WhatsApp about that: delivery, receipt, access and reminders for my courses. I know the course tutor uses an artificial intelligence provider (Anthropic). I can withdraw this authorization at any time. Read the privacy policyOptional: I want to receive news and offers from hiki by email or WhatsApp. I can stop them at any time.

Total: COP 9,900, all taxes included. You pay in Colombian pesos through Wompi; if your card is from outside Colombia, your bank converts it (about US$3.00 today). You download the guide in PDF and EPUB as soon as the payment is confirmed and, since delivery starts with your agreement, from that moment the purchase has no right to withdraw. By tapping the button you accept this and the Terms and conditions · Withdrawal and refunds.